how to run a business
Jan. 8th, 2002 10:26 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
cellioOffice Depot scored major points with me today.
In October, I bought a new monitor. They had advertised a $100 rebate; when I got home, after shlepping the monitor up the front steps and then down to the basement office, I discovered that the rebate form they had given me was for $50. Hoping that I would not have to return the monitor (it was worth the posted price to me, but not $50 more), I called them the next morning to see about resolving this. They eventually said that they had been in the midst of a price change (well, rebate change) when I came in, but they would honor the posted value. I should send in the $50 rebate, and they refunded me the other $50. So that got them points -- I was in the right, but they didn't make me fight over it. (I did have to spend about an hour explaining it to *four* different people, though.)
Yesterday's mail brought a letter from Phillips: this coupon is for the wrong model, so we're not honoring this. Fix it if you can before the deadline (end of January). Upon closer inspection, I agree that the coupon and the model from the UPC don't match, though the number on the coupon was not listed as a model number and I don't think I can be faulted for not noticing that a stray 107S on the coupon didn't match a 109bc103 (or whatever) on the UPC.
The coupon had a phone number, but it was apparently set to auto-hang-up all day. So this afternoon I called Office Depot and asked if they could do anything to help me out. The reasonable thing for them to do would be to issue a corrected coupon so I could send the thing in again. What they actually did was give me the $50.
Now that's customer service.
In October, I bought a new monitor. They had advertised a $100 rebate; when I got home, after shlepping the monitor up the front steps and then down to the basement office, I discovered that the rebate form they had given me was for $50. Hoping that I would not have to return the monitor (it was worth the posted price to me, but not $50 more), I called them the next morning to see about resolving this. They eventually said that they had been in the midst of a price change (well, rebate change) when I came in, but they would honor the posted value. I should send in the $50 rebate, and they refunded me the other $50. So that got them points -- I was in the right, but they didn't make me fight over it. (I did have to spend about an hour explaining it to *four* different people, though.)
Yesterday's mail brought a letter from Phillips: this coupon is for the wrong model, so we're not honoring this. Fix it if you can before the deadline (end of January). Upon closer inspection, I agree that the coupon and the model from the UPC don't match, though the number on the coupon was not listed as a model number and I don't think I can be faulted for not noticing that a stray 107S on the coupon didn't match a 109bc103 (or whatever) on the UPC.
The coupon had a phone number, but it was apparently set to auto-hang-up all day. So this afternoon I called Office Depot and asked if they could do anything to help me out. The reasonable thing for them to do would be to issue a corrected coupon so I could send the thing in again. What they actually did was give me the $50.
Now that's customer service.
(no subject)
Date: 2002-01-08 08:00 pm (UTC)(no subject)
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Date: 2002-01-08 08:32 pm (UTC)