more from Circuit City
Jun. 18th, 2002 11:50 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
cellioOur receipt from Circuit City included a URL for a customer-response survey, so I filled it out. They just sent me email with a follow-up for their delivery/installation survey, which I am now completing. I didn't save the text I entered on the first survey (I assumed they'd email it); here's what I'm entering on the followup:
As I said in the previous survey, the delivery team itself was fantastic but the people who handle scheduling were abraisve and inaccurate, and just generally did not seem to give a hoot about the customer. I was told incorrect delivery times (more than once), I was given the run-around and was not permitted to speak with a manager who could solve my problem, and I was massively inconvenienced. I have written a full account in my public web journal; you can read it at http://www.livejournal.com/talkread.bml?journal=cellio&itemid=116312 .
I want to be fair here. If you respond, I will make a follow-up entry in the journal. If you satisfy me, I will continue to shop at Circuit City. As things stand now, your customer-support people have tainted the experience to the point where your fine sales people and excellent delivery teams will not be enough to motivate me to return to Circuit City.
Now we'll see what happens.
As I said in the previous survey, the delivery team itself was fantastic but the people who handle scheduling were abraisve and inaccurate, and just generally did not seem to give a hoot about the customer. I was told incorrect delivery times (more than once), I was given the run-around and was not permitted to speak with a manager who could solve my problem, and I was massively inconvenienced. I have written a full account in my public web journal; you can read it at http://www.livejournal.com/talkread.bml?journal=cellio&itemid=116312 .
I want to be fair here. If you respond, I will make a follow-up entry in the journal. If you satisfy me, I will continue to shop at Circuit City. As things stand now, your customer-support people have tainted the experience to the point where your fine sales people and excellent delivery teams will not be enough to motivate me to return to Circuit City.
Now we'll see what happens.
response
Date: 2002-06-19 10:45 am (UTC)Thanks for visiting Circuitcity.com and submitting your inquiry online. I do apologize for your issue. I would like to suggest that you contact the store where the purchase was made and speak with the store manager to have your issue reviewed. I hope this information is helpful to you. If you have any further questions please feel free to contact us.
Sincerely,
Calvin H.
Customer Support Coordinator
How generic. I wonder why they solicit specific feedback on their general form if the answer is just going to be "talk to your store". Oh well; I was going to write a letter to the store anyway; I only filled out the form because it looked like they were interested.