that Amazon affiliate
Jun. 8th, 2003 05:35 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
cellio
Date: Mon, 5 May 2003 13:09:51 -0700
From: auto-confirm@amazon.com
Subject: Your Order with Amazon.com (#058-3169280-6561911)
This is the original order.
Date: Tue, 20 May 2003 13:44:18 -0400 (EDT)
From: Monica Cellio <[me]>
To: [seller]
Subject: order status? (#058-3169280-6561911)
The selling page for this purchase said all sales come with a tracking number; could you send that to me? While the package isn't *technically* late yet, if it shipped on May 7 like it was supposed to then I'm concerned. Historically, I've received packages from Amazon and its associates very promptly. Thanks!
Monica
I appended the Amazon order confirmation, which includes all the details.
Date: Wed, 21 May 2003 01:34:22 +0000
From: [seller]
To: [me]
Subject: Re: order status? (#058-3169280-6561911)
010376275161543 thanks
Date: Tue, 20 May 2003 23:51:57 -0400 (EDT)
From: Monica Cellio <[me]>
To: [seller]
Subject: Re: order status? (#058-3169280-6561911)
Hello,
The USPS web site says tracking service has not been purchased for this item number. Does "standard shipping" mean something other than USPS? (UPS says it's an invalid number, by the way, and I can't think of anyone else who does non-express package delivery.)
Thanks for your help.
Monica
Date: Thu, 22 May 2003 01:51:01 +0000
From: [seller]
To: [me]
Subject: Re: order status? (#058-3169280-6561911)
no that is it sometimes the number does not show up right away thanks
Note: Either he didn't ship on time or he thinks it takes the post office two weeks to get tracking information onto its web site.
Date: Wed, 21 May 2003 22:50:15 -0400 (EDT)
From: Monica Cellio <[me]>
To: [seller]
Subject: Re: order status? (#058-3169280-6561911)
> no that is it sometimes the number does not show up right away thanks
It's now the 21st and I don't have the package, which was due today according to Amazon. Did it ship on May 7 as the mail I received said it would? If so, would you please try to track it down from your end, as there is nothing I can do from here so long as the web site doesn't accept that tracking number? Thank you.
Monica
By the way, all previous messages are still being appended in the chain, so this message contains all the order info, the tracking number he gave me, etc.
Date: Fri, 23 May 2003 10:39:44 -0400 (EDT)
From: Monica Cellio <[me]>
To: [seller]
Subject: Re: order status? (#058-3169280-6561911) (fwd)
Did you receive this message?
I still have no package and no valid tracking number. I would like your help in resolving this. The large quantity of negative feedback you have received since I placed my order on May 5 is making me nervous. Please reassure me.
Monica
[Attached previous message]
The large volume of negative feedback accumulated after I placed my order. Most comments were about missing items, some mentioned bogus tracking numbers, and some said he didn't answer their email. Well, at least I'm getting email.
Date: Sat, 24 May 2003 01:16:36 +0000
From: [seller]
To: [me]
Subject: Re: order status? (#058-3169280-6561911) (fwd)
I am sorry I will need your full name and address to check
Thanks
Someone hasn't been paying attention to the ever-growing messages. I chose not to point this out, in the interests of civility and maybe actually getting my DVD set.
Date: Sat, 24 May 2003 22:28:09 -0400 (EDT)
From: Monica Cellio <[me]>
To: [seller]
Subject: Re: order status? (#058-3169280-6561911) (fwd)
> I am sorry I will need your full name and address to check
> Thanks
[address went here]
Date: Sat, 24 May 2003 02:10:28 +0000
From: [seller]
To: [me]
Subject: Re: order status? (#058-3169280-6561911)
please be pateint it is on its way thanks
Date: Mon, 26 May 2003 04:10:32 +0000,br> From: [seller]
To: [me]
Subject: Re: order status? (#058-3169280-6561911) (fwd)
0103855574902727 thanks
A different tracking number, and no answer to the question of when it shipped.
Date: Mon, 26 May 2003 00:51:22 -0400 (EDT)
From: Monica Cellio <[me]>
To: [seller]
Subject: Re: order status? (#058-3169280-6561911) (fwd)
> 0103855574902727 thanks
usps.gov says that's not a valid tracking number either.
Date: Thu, 29 May 2003 11:35:39 -0400 (EDT)
From: Monica Cellio <[me]>
To: [seller]
Subject: Re: order status? (#058-3169280-6561911)
> please be pateint it is on its way thanks
When was it mailed?
(Neither of the tracking numbers you've given me shows as valid yet.)
Monica
Date: Fri, 30 May 2003 11:32:08 -0400 (EDT)
From: Monica Cellio <[me]>
To: [seller]
Subject: Re: order status? (#058-3169280-6561911) (fwd)
The last mail I received from you was on May 26 (bad tracking number). I've sent you two messages since then. I've tried to be understanding, but you are not making it easy.
I placed my order on May 5. You have given me two invalid tracking numbers, and thus far I have not received my package. Unless you satisfy me before then, on June 5 I will (1) file an A-to-z claim with Amazon for a refund; (2) file reports of this transaction with the appropriate legal authorities and the Better Business Bureau; and (3) leave negative feedback at Amazon.
You can satisfy me in one of two ways: get the DVD set to me (new and unopened, as advertised) before then, or pay for an order of same direct from Amazon. (That is, you pay the current price of the DVD set plus expedited shipping, to make up for your failure to deliver, and Amazon fulfills the order.) If you satisfy my order before June 5 I will note that fact in feedback.
I'm obviously not your only dissatisfied customer, judging from feedback, but you still have a chance to rescue this transaction if you care to act promptly.
Monica
Date: Sun, 01 Jun 2003 01:35:57 +0000
From: [seller]
To: [me]
Subject: Re: order status? (#058-3169280-6561911) (fwd)
i can send you a refund through paypal or money order thanks
There is no way I would accept the promise of a money order from someone who apparently never mailed the DVD. Gotta be PayPal.
Date: Sat, 31 May 2003 22:38:42 -0400 (EDT)
From: Monica Cellio <[me]>
To: [seller]
Subject: Re: order status? (#058-3169280-6561911) (fwd)
My PayPal ID is [me].
Date: Tue, 3 Jun 2003 12:38:23 -0400 (EDT)
From: Monica Cellio <[me]>
To: [seller]
Subject: Re: order status? (#058-3169280-6561911) (fwd)
I have not yet received a PayPal payment. Just a reminder that I'm expecting payment before June 5 (that is, by midnight June 4).
Date: Tue, 03 Jun 2003 16:56:21 +0000
From: [seller]
To: [me]
Subject: Re: order status? (#058-3169280-6561911) (fwd)
i need to know how much you paid thanks
Date: Tue, 3 Jun 2003 13:07:17 -0400 (EDT)
From: Monica Cellio <[me]>
To: [seller]
Subject: Re: order status? (#058-3169280-6561911) (fwd)
I paid you $57.49 ($55 for the DVD and $2.49 for shipping).
My cost to replace is now $74.99. (The other sellers with prices comparable to yours when I placed my order have since sold theirs.)
If you refund me the $57.49 I'll leave negative feedback for the transaction but report that you refunded my money. If you pay me my cost to replace I will leave neutral feedback saying that you covered my costs. (And, naturally, if you don't refund anything I'll both report that in feedback and file a claim with Amazon.)
Monica
I did not make a demand; I only presented options. It's up to him to decide how to handle this.
Date: Wed, 04 Jun 2003 15:54:42 +0000
From: [seller]
To: [me]
Subject: Re: order status? (#058-3169280-6561911) (fwd)
i need your address to send a money order unless you have paypal thanks
!!!
Date: Wed, 4 Jun 2003 12:00:57 -0400 (EDT)
From: Monica Cellio <[me]>
To: [seller]
Subject: Re: order status? (#058-3169280-6561911) (fwd)
> i need your address to send a money order unless you have paypal thanks
I gave you my paypal ID before -- [me]
Date: 5 Jun 2003 13:36:50 -0700
From: Amazon.com <marketplace-messages@amazon.com>
To: Monica Cellio <[me]>
Subject: Your A-to-z Guarantee Claim
[...]
Oh, well. I tried...By the way, this is the feedback I left for the transaction (80-character limit): "order 5/5: no DVD, 2 bogus track #s, no promised refund, erratic email responses". Most of the feedback he's gotten has been accusatory name-calling; I prefer to let the facts speak for themselves. At the moment he has over 400 comments, almost all negative, from the last month.
Lesson learned: use Marketplace for stuff I wouldn't mind buying, but stick to direct, reputable sources for stuff I actively want on some sort of schedule.