Best Buy knows how to treat customers

[cellio]

A couple years ago we bought a large TV from Circuit City and had it delivered (because it weighed 200 pounds and anyway, it wouldn't fit in either of our cars). They were very annoying to deal with: they wouldn't give a window smaller than four hours, would not make a phone call with 20 minutes' warning (forcing one of us to stay home and wait), and then they didn't show up when they were supposed to. And the store manager and national office never responded to letters of complaint.

So when we needed to buy a new refrigerator this week, I told Dani I wanted to go to Best Buy. They gave us a two-hour window and were willing to make a phone call with enough time for one of us to get home from work, so I accepted 12:30-2:30 today.

They called at 12:40 saying they'd be there in 20 minutes. I ran home. They showed up at 1:05 (which is just fine; they arrived two minutes after I finished dumping the remaining food onto the counter). They were efficient and friendly, navigated the narrow doorway into the kitchen without scraping anything, and were out of there about 20 minutes later. I dumped the food back in and returned to work. Elapsed time: 1:20.

Best Buy has earned my future business.

Comments

[tangerinpenguin.livejournal.com]

I had to return a printer to the Monroeville once upon a time, and they were exceptionally straightforward about it. The Waterfront store was also very helpful in working through some problems with a purchase, as well - at least one of their employees in that section actually knew the products rather than only being a salesman.