Best Buy knows how to treat customers
Jul. 21st, 2004 04:42 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
cellioA couple years ago we bought a large TV from Circuit City and had it delivered (because it weighed 200 pounds and anyway, it wouldn't fit in either of our cars). They were very annoying to deal with: they wouldn't give a window smaller than four hours, would not make a phone call with 20 minutes' warning (forcing one of us to stay home and wait), and then they didn't show up when they were supposed to. And the store manager and national office never responded to letters of complaint.
So when we needed to buy a new refrigerator this week, I told Dani I wanted to go to Best Buy. They gave us a two-hour window and were willing to make a phone call with enough time for one of us to get home from work, so I accepted 12:30-2:30 today.
They called at 12:40 saying they'd be there in 20 minutes. I ran home. They showed up at 1:05 (which is just fine; they arrived two minutes after I finished dumping the remaining food onto the counter). They were efficient and friendly, navigated the narrow doorway into the kitchen without scraping anything, and were out of there about 20 minutes later. I dumped the food back in and returned to work. Elapsed time: 1:20.
Best Buy has earned my future business.
So when we needed to buy a new refrigerator this week, I told Dani I wanted to go to Best Buy. They gave us a two-hour window and were willing to make a phone call with enough time for one of us to get home from work, so I accepted 12:30-2:30 today.
They called at 12:40 saying they'd be there in 20 minutes. I ran home. They showed up at 1:05 (which is just fine; they arrived two minutes after I finished dumping the remaining food onto the counter). They were efficient and friendly, navigated the narrow doorway into the kitchen without scraping anything, and were out of there about 20 minutes later. I dumped the food back in and returned to work. Elapsed time: 1:20.
Best Buy has earned my future business.
(no subject)
Date: 2004-07-22 07:19 am (UTC)Recently, however, their policies come into question. Cary purchased a new Palm on Monday night. The woman told him they do competitive pricing, but we didn't have any ads, so he ended up getting the one she uses (which was less than the one he was looking at). Turns out, the same model is $30.00 cheaper...on THEIR website (not to mention, the MSRP on the Palm site is the same as on the Best Buy site...$30 less than the store price). Yet when he talked to another location's manager, and phone customer service, they said they don't match internet pricing (Um...IT'S YOUR STORE?!?!), and the only way to get the $30 difference was to order it over the internet (where you can request store pick up instead of shipping, by the way) and return the one he bought.
So I said, go back to the store where he bought it, return it, order the one from the website (using their computers) and request store pick up, and get back the one you just returned (since he's already stored a bunch of info in it...).
He said he mentioned that, and it takes an hour for a web purchase to be ready for pick up at a store.
Can we say RED TAPE?
Ahem. Anyway, he found a Circuit City add with it listed at the BB website price, so he's going to take that in tonight and raise bloody hell.
Not matching internet pricing is one thing...not matching your OWN internet pricing is another.
On the whole, I hear BB customer service is MUCH better than CC in most cases, mainly because their sales people don't work on commission, so the seem to be a bit more reliable (in most cases ;-).