cellio: (sleepy-cat)
Monica ([personal profile] cellio) wrote2004-11-09 12:21 pm
Entry tags:

low-end jobs

Automated alternatives to humans in the service industry have been around for a while. ATMs were probably the first widespread case of this. The real value of ATMs was the ability to interact with your bank at times when the bank wouldn't otherwise be available. I think ATMs are a real win for that reason, and the only time I visit humans in my bank is when I want to make a deposit.

More recently, I've interacted with automation that is designed to specifically replace humans rather than broadening service. The automated check-out at grocery stores is the big example here. Instead of one cashier per line, stores now need one employee per 4 or so lines. This isn't making things more convenient for customers; unlike ATMs, the scanners are only available when the store is open anyway.

There are practical reasons I tend to avoid the automated checkouts, mostly related to speed. The line for the human has to be about three times as long as the line for the machine before the machine looks like a time-saver. People may get more proficient at scanning and packing over time, of course.

But I find that even absent that consideration, I'm reluctant to use the machine. Doing so helps to eliminate a low-end job that might be the only job the job-holder is capable of doing. Most of the cashiers I see at the grocery store aren't college-age kids looking for spending money; they're middle-aged and sometimes visibly handicapped.

This is not wholly a compassion-based argument; it's also one of expedience. I think we as a society are better off if almost everyone has a productive job. And some people are only capable of the lower-end jobs that are most in danger of being automated away. (Aside: for this reason, requirements for high minimum wages are also a bad idea -- don't make it cost-ineffective to hire people at prices they're willing to work for!)

We cannot avoid automation, of course, and in many cases it's a good thing. I'm no Luddite (she says, typing on her computer :-) ). But I kind of wish that we could focus it a little differently sometimes.

And yes, sometimes the humans are annoying to deal with. Last night I lost close to ten minutes to an inept cashier, and there is one (mentally challenged) bagger who I will never again allow to touch my groceries because he seems utterly bewildered by ideas like "the bread goes on top" (multiple failures). People who aren't capable of doing the job shouldn't hold the job anyway just out of pity. (Giant Eagle was right to fire the guy who was partially eating food and then putting the package back on the shelf, and I don't care that he didn't understand that this was wrong.) But y'know, the machines aren't painless either -- just try to get a scanning error fixed. And for the most part, the people holding these jobs are quite capable and willing to work, and I find I'm rooting for the people over the machines.

siderea: (Default)

Re: part 2

[personal profile] siderea 2004-11-10 07:43 am (UTC)(link)
Who is this other person, out of curiosity?

Ooh, I knew you'd ask a difficult question like that. It was in a conversation on a very high-volume mailing list which I read in digest form (so the "from" lines don't reflect authors), some time in the last 2 years, plus or minus 1.5, by one of several resident Libertarians. Or maybe it was in a private off-list discussion. I've been grepping my archives, but haven't found it so far and am having trouble thinking of clever strings to grep on.

I may give up grepping at some point, and just post asking if someone wanted to own that position. How interested are you to know?

Also, do you get enough email? If not, I could help with that....

For most people it doesn't, which is why I wondered about the degree to which this would actually work. But for some, this is a religious obligation; the word tzedakah, usually translated as charity, actually means justice.

I've heard it translated as "righteousness", too.

We support the poor not because we pity them but because they are human beings who deserve it, and there but for the grace of God go I.

This reminds me! There was a quote that crossed my desk which I thought you might like, from one Matt Gordon, on an email list I am on:
My favorite comment on the "Random Acts of Kindness" fad was made by a rabbi, who said, "Judaism rejects random acts of kindness. It demands _systematic_ acts of kindness."


I accept a personal obligation to aid those less fortunate, but I don't think it's generally the place of government to mandate it.

I have much to say on this. I'm going to be non-linear here and jump ahead, otherwise I'll never to get home.

One of the Waytes (Laenus, the mad fiddler) made a fascinating point to me over dinner one night. He pointed out that through period, the Roman Catholic Church did all of the things we now think of as "Health, Education and Human Welfare": they founded and ran the universities, the hospitals, the almshouses, the monestaries (which housed many people who could not otherwise make their way in the world), and they patronized the arts.

They did this in part by imposing a simple flat tax upon their worshippers -- "tithe" means "tenth", and that's what it was. They also did it by pay-per-use services (college students paying to attend lectures, by the lecture, in a very clean capitalist system) and self-sufficiency and industry (monestaries strove to be self-sustaining).

With the eviction of religion from civil life, these functions were no longer systemically performed. For quite a while -- a bunch of human generations -- people got on OK without them. But it turned out they hadn't been fungible after all. The problems the Church had been solving didn't go away. And they compounded.

Eventually some situations got so dire, that the government wound up being brought in by the citizenry. So now we have government run schools and government funded universities and government subsidized hospitals and governmental arts grants. We don't have much in the way of poor houses, but we have some grant money going to battered women's shelters and homeless shelters and soup kitchens.

When FDR started the New Deal, it was, in a way, secular government throwing up its hands and saying, "Alright, alright! I guess someone does need to deal with this!"

It seems to me, in light of history, that a society cannot neglect these problems. Leaving individuals to sort it out on a non-systematic, ad hoc basis winds up imposing massive costs -- from the direct monetary through the costs of lost labor and human potential -- on society. There must be a systemic, institutional approach to dealing with them.

Maybe it doesn't have to be the "government", but I for one would be very unhappy to see it be the Church. Or churches.

[cont]
siderea: (Default)

Re: part 2

[personal profile] siderea 2004-11-10 07:43 am (UTC)(link)

It seems to me, that there's a hole in our society. There's a place where no thing is. We have this concept "government" which orders how things are. But we have this echo of an idea of this other thing, the function of which was fulfilled by religious organizations, but for which we have no generic term, which tended the common weal and husbanded society itself.

In a religiously homogeneous environment, having the Church in that position solved the "people only donate to what they like" problem. You tithed, period. You didn't get to say that you didn't want your money going to those nasty lepers. You were welcome to give more and more specifically.

Right now government is in that place, and fitting badly.

What would you say to an institution (we need a name for it), existing in parallel to and independent of the "government" (yet which might be said to be a "government" of its own), to which all such social programs were relinquished and which got not one dime of tax money; and once a year you got a bill for one twentieth of your income which was completely, utterly, 100% voluntary to pay or not as you like?

The government would remain the people with the guns, responsible to make and enforce the laws which protect us from force and fraud, establish justice, ensure domestic tranquillity, provide for the common defense, etc.

If there were no welfare, I'll bet a lot more dollars would go to aiding the poor than to preserving cute mammals, because those poor would be in your community, in your face. Maybe this too is wishful thinking; we'll never find out, most likely.

Why look forward when we can look back? The first national anti-animal-cruelty society was the Society for the Prevention of Cruelty to Animals in England, founded in 1822. (America followed in in 1866.) Eventually the fact that it was illegal to beat a horse but not beat a child -- quite seriously, that was one of the arguments of the day in support -- lead to the founding of the The New York Society for the Prevention of Cruelty to Children, the first child protection agency in the world, in 1875. England followed with the
London Society for the Prevention of Cruelty in 1884 which became the National Society for the Prevention of Cruelty to Children five years later.

No, it turns out the cute mammal thing goes back quite a ways.