low-end jobs

[cellio]

Automated alternatives to humans in the service industry have been around for a while. ATMs were probably the first widespread case of this. The real value of ATMs was the ability to interact with your bank at times when the bank wouldn't otherwise be available. I think ATMs are a real win for that reason, and the only time I visit humans in my bank is when I want to make a deposit.

More recently, I've interacted with automation that is designed to specifically replace humans rather than broadening service. The automated check-out at grocery stores is the big example here. Instead of one cashier per line, stores now need one employee per 4 or so lines. This isn't making things more convenient for customers; unlike ATMs, the scanners are only available when the store is open anyway.

There are practical reasons I tend to avoid the automated checkouts, mostly related to speed. The line for the human has to be about three times as long as the line for the machine before the machine looks like a time-saver. People may get more proficient at scanning and packing over time, of course.

But I find that even absent that consideration, I'm reluctant to use the machine. Doing so helps to eliminate a low-end job that might be the only job the job-holder is capable of doing. Most of the cashiers I see at the grocery store aren't college-age kids looking for spending money; they're middle-aged and sometimes visibly handicapped.

This is not wholly a compassion-based argument; it's also one of expedience. I think we as a society are better off if almost everyone has a productive job. And some people are only capable of the lower-end jobs that are most in danger of being automated away. (Aside: for this reason, requirements for high minimum wages are also a bad idea -- don't make it cost-ineffective to hire people at prices they're willing to work for!)

We cannot avoid automation, of course, and in many cases it's a good thing. I'm no Luddite (she says, typing on her computer :-) ). But I kind of wish that we could focus it a little differently sometimes.

And yes, sometimes the humans are annoying to deal with. Last night I lost close to ten minutes to an inept cashier, and there is one (mentally challenged) bagger who I will never again allow to touch my groceries because he seems utterly bewildered by ideas like "the bread goes on top" (multiple failures). People who aren't capable of doing the job shouldn't hold the job anyway just out of pity. (Giant Eagle was right to fire the guy who was partially eating food and then putting the package back on the shelf, and I don't care that he didn't understand that this was wrong.) But y'know, the machines aren't painless either -- just try to get a scanning error fixed. And for the most part, the people holding these jobs are quite capable and willing to work, and I find I'm rooting for the people over the machines.

Comments

errata

[cellio]

(As long as LJ has already decided to make the interface to this page less friendly, there's no reason to conserve comments now. So random bits first, then church/state in a separate comment.)

Ooh, I knew you'd ask a difficult question like that.

Oops, sorry. Please don't go to any more effort on my account; it's not that important. I incorrectly assumed that it was a recent conversation or perhaps something you'd read on LJ. If it was a conversation still in progress that'd be interesting to look in on, but sending someone email two years after the fact just doesn't have the same attraction.

Also, do you get enough email? If not, I could help with that....

I probably get enough email, but I'm always interested in hearing about other things I should be reading. procmail can at least let me sort it for batch reading.

I've heard it translated as "righteousness", too.

That too. I think of it as "when we do justice we behave righteously". Do you know the phrase "tzedek, tzedek, tirdof", usually translated as "justice, justice you shall pursue"? It comes amidst a bunch of commandments and/or advice about behaving righteously.

Quote: thank you! I like that.