![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
customer non-support
Dear Giant Eagle pharmacy,
When I filed a prescription with you yesterday, we established that I was already in your database. (This is not my only active prescription.) Nonetheless, you took my phone number and address, writing them directly on the prescription. I said I would return today.
I was, therefore, quite surprised to find, when I got to the head of a non-trivial line, that you had not prepared my order because you wanted to see this year's insurance card first. You could have called, you know. Or filled it but required the card before handing it over. (There would have been no waste if you'd had to rescind it.)
I think when my office moves and you're no longer across the street from where I work, I'll be transferring my prescriptions elsewhere. My previous pharmacy never pulled that stuff. Alas, my previous pharmacy lacks parking and is no longer within walking distance of my job (or home).
When I filed a prescription with you yesterday, we established that I was already in your database. (This is not my only active prescription.) Nonetheless, you took my phone number and address, writing them directly on the prescription. I said I would return today.
I was, therefore, quite surprised to find, when I got to the head of a non-trivial line, that you had not prepared my order because you wanted to see this year's insurance card first. You could have called, you know. Or filled it but required the card before handing it over. (There would have been no waste if you'd had to rescind it.)
I think when my office moves and you're no longer across the street from where I work, I'll be transferring my prescriptions elsewhere. My previous pharmacy never pulled that stuff. Alas, my previous pharmacy lacks parking and is no longer within walking distance of my job (or home).
no subject
Last weekend when I came into Brooks Pharmacy, the woman at the prescription counter said they had no record of the prescription which I had called in. The woman asked me for my date of birth, which I'd previously refused to give, after the Harvard pharmacy debacle in which knowing someone's date of birth and Harvard ID was enough to access a person's medical history online. I can't see what that would have accomplished anyway; there was no issue of confusion with someone else, and the point wasn't to confirm my identity.
Finally the other woman working behind the counter noticed the impasse and asked if the prescription was for someone else. I said that it was for my cat Leonora, and then she was able to get me the prescription right away. I guess the first employee thought I should send the cat in person to pick up her prescription.
Usually Brooks has been OK; this was an exception.
no subject
:-) I recently saw a news story where a court ordered a dog to appear to testify. The problem was caught when the guards wouldn't let the witness into the building.