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customer non-support
Dear Giant Eagle pharmacy,
When I filed a prescription with you yesterday, we established that I was already in your database. (This is not my only active prescription.) Nonetheless, you took my phone number and address, writing them directly on the prescription. I said I would return today.
I was, therefore, quite surprised to find, when I got to the head of a non-trivial line, that you had not prepared my order because you wanted to see this year's insurance card first. You could have called, you know. Or filled it but required the card before handing it over. (There would have been no waste if you'd had to rescind it.)
I think when my office moves and you're no longer across the street from where I work, I'll be transferring my prescriptions elsewhere. My previous pharmacy never pulled that stuff. Alas, my previous pharmacy lacks parking and is no longer within walking distance of my job (or home).
When I filed a prescription with you yesterday, we established that I was already in your database. (This is not my only active prescription.) Nonetheless, you took my phone number and address, writing them directly on the prescription. I said I would return today.
I was, therefore, quite surprised to find, when I got to the head of a non-trivial line, that you had not prepared my order because you wanted to see this year's insurance card first. You could have called, you know. Or filled it but required the card before handing it over. (There would have been no waste if you'd had to rescind it.)
I think when my office moves and you're no longer across the street from where I work, I'll be transferring my prescriptions elsewhere. My previous pharmacy never pulled that stuff. Alas, my previous pharmacy lacks parking and is no longer within walking distance of my job (or home).
no subject
'Cause I'm bettin' that this is a customer service complaint that somebody there really does want to hear.
In case my pharmacy reads my LiveJournal, I'd like to state that all those references to "pusilanimous, pointy-nosed pull-pushers who wouldn't know a Comtrex from a controlled substance" have been meant entirely as warm-hearted, good-natured familiarity, and I would rather not like you to spike my Zocor with powerful laxatives. Thanks.
no subject
They gave me the brush-off when I called, but I tried.
In case my pharmacy reads my LiveJournal
:-) And here's another case where not using one's real name would be helpful.