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score -1 for Murray Ave Kosher
We're having a bunch of people over on Saturday, so I placed an order from the hot-foods section of the kosher market. I picked it up tonight, and the amount of chicken (in sealed pans) seemed light. So I asked -- this is a dozen breasts? Yes. I was dubious about the weight, so even though it hadn't been in the plans, I picked up a bag of frozen buffalo drummies to supplement.
When I got home, I found there were seven breasts. I called them to ask about it, figuring they forgot to give me a pan. (There was other stuff in the order, not just this one pan, so it could have happened.) No, they said, they gave me all the breasts they had; they didn't have a dozen.
You know, when I picked up the order would have been a fine time to mention that oh, we ran out, so do you want something else to supplement? (Or even, do you want something else instead?) Failing that clue, responding correctly to my direct question would have been a good idea.
In this case I'll be fine because I was suspicious and got something else on my own, but people often place larger orders where they just hand you a box. If you don't dig through that box in the store, you might not even notice enough to be suspicious until it was too late. I will certainly inspect boxes I get from them while still in the store, in the future. And I'll open sealed pans when I'm suspicious, too.
When I got home, I found there were seven breasts. I called them to ask about it, figuring they forgot to give me a pan. (There was other stuff in the order, not just this one pan, so it could have happened.) No, they said, they gave me all the breasts they had; they didn't have a dozen.
You know, when I picked up the order would have been a fine time to mention that oh, we ran out, so do you want something else to supplement? (Or even, do you want something else instead?) Failing that clue, responding correctly to my direct question would have been a good idea.
In this case I'll be fine because I was suspicious and got something else on my own, but people often place larger orders where they just hand you a box. If you don't dig through that box in the store, you might not even notice enough to be suspicious until it was too late. I will certainly inspect boxes I get from them while still in the store, in the future. And I'll open sealed pans when I'm suspicious, too.
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Are there options for kosher markets in your area?
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This is it for prepared food. One local grocery store (across the street from this place) is now carrying some kosher chicken and beef (Empire, Aaron's), and of course you can find a reasonable amount of frozen or dry hechshered food. But if you want someone else to do the cooking, which I sometimes do, this is it.
(And yes, they only charged me for what they delivered, else I would have raised a ruckus.)
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So not the title of a Nancy Drew!
;-)
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That said, though, I think I'm going to start picking up more of my meat at Giant Eagle, now that they're carrying kosher meat. I'll still have to go to MAK if I want something other than chicken or beef (like lamb), but I can give less of my business to a place that can't even handle an order appropriately.
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(Anonymous) 2006-03-17 04:43 pm (UTC)(link)no subject
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Don't hesitate to inspect your order. Make a stink if it's not right. A good salesperson backs up her manager's go to and calls her on it if she's slipped, and makes it right up front. And a good manager admits that she is not a godess and pats her employee sharp enough to catch her slip-ups on the paycheck (or other benefits) for doing good for the company. Policies are for the bird-brains. Good ones hash out the ninnies.
May you summon down a mamager like me.
From both sides of the counter... it's the hopefullest I can offer.
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