piracy detection?

[cellio]

I bought a used DVD through Amazon, and I'm a little suspicious that what I got was a bootleg. I'd like to do a little detective work before asking the seller about it, because I'm only suspicious and it could be completely legitimate and why stir up trouble unnecessarily? But my Google-fu is failing me. What I want to find is a photo of the DVD label for the published DVD. Anyone have any ideas?

Comments

[tangerinpenguin.livejournal.com]

I believe this is the best match for your situation:

http://www.amazon.com/gp/help/customer/display.html?nodeId=537868

In addition to the formal Guarantee process, there's are "contact us" buttons on the right for email and phone customer service.

[cellio]

Thanks for the pointers!

Because there is a lifetime limit on number of claims (not total value of claims), I have to decide whether to "spend" one on a small claim or just write it off (and save that slot for something bigger later). I hope the seller will be motivated to issue a refund on his own so I don't have to make that choice.

(I understand that Amazon wants to protect itself from claim-happy people. I do kind of wish that long-time, repeat customers could build up some "grace points" against deals gone bad. Oh well.)

[cloudwatcher.livejournal.com]

I think this would qualify as fraud, not just a bad transaction, and I'm certain that Amazon would want to hear about it. When you email them, request that they don't count it against your claim limit.

[cellio]

As it turns out, I don't have to make the decision -- the seller gave me a refund (and said he didn't know it was a bootleg and thanks for bringing it to his attention).