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not a good eye-care day
I got my last pair of glasses from NeoVision in Shadyside and was highly satisfied with the experience. It's time for a new pair (sort of), so a couple weeks ago I made an appointment with their office on the south side a block from work. (Appointment because this time, as last time, I was having them produce the prescription as well. I'm a big fan of one-stop care for this kind of thing, having in the past been caught between the glasses place and the doctor's office when the resulting glasses weren't right.)
The people at the new location today were really disorganized, and they didn't seem to grok customer care. The doctor (same guy as in the other location) is good, but the rest of my experience today was pretty poor, from the long wait before anyone even acknowledged my existence to losing my paperwork (and repeatedly failing to get my name right so they could retrieve it -- it's only six letters, for crying out loud) to pretty much abandoning me when it was time to actually choose frames. At each stage I thought I was five minutes away from success so I didn't walk out. I think they call this "being nibbled to death by ducks". :-)
Then I came home to find a letter from my ophthamologist's office. (Oh right, I thought; I owe them some money from my last visit. Must be that. Nope.) My doctor is leaving the practice. The practice is happy to offer their other fine doctors, they say; I've had personal experiences with two of them and judge them not-so-fine. So Monday morning I'll try to find out where my doctor is going. If I can't follow her, I don't feel particularly constrained by the current practice.
NeoVision's doctor is actually an ophthamologist (surprised me!), so on one hand he's a possibility. (I'd want to research him, of course.) I like him, which is a good start. However, it would mean dealing with his possibly-incompetent staff more than once every few years. Or I guess I could go to the Shadyside office; that could work. (Hours are limited.)
Funny, I expected to lose both my vet and my primary-care physician before I lost my ophthamologist. (VCA has trouble keeping good vets and the physician has got to be close to retirement by now.) I have hopes that I haven't really lost the ophthamologist; we'll see.
The people at the new location today were really disorganized, and they didn't seem to grok customer care. The doctor (same guy as in the other location) is good, but the rest of my experience today was pretty poor, from the long wait before anyone even acknowledged my existence to losing my paperwork (and repeatedly failing to get my name right so they could retrieve it -- it's only six letters, for crying out loud) to pretty much abandoning me when it was time to actually choose frames. At each stage I thought I was five minutes away from success so I didn't walk out. I think they call this "being nibbled to death by ducks". :-)
Then I came home to find a letter from my ophthamologist's office. (Oh right, I thought; I owe them some money from my last visit. Must be that. Nope.) My doctor is leaving the practice. The practice is happy to offer their other fine doctors, they say; I've had personal experiences with two of them and judge them not-so-fine. So Monday morning I'll try to find out where my doctor is going. If I can't follow her, I don't feel particularly constrained by the current practice.
NeoVision's doctor is actually an ophthamologist (surprised me!), so on one hand he's a possibility. (I'd want to research him, of course.) I like him, which is a good start. However, it would mean dealing with his possibly-incompetent staff more than once every few years. Or I guess I could go to the Shadyside office; that could work. (Hours are limited.)
Funny, I expected to lose both my vet and my primary-care physician before I lost my ophthamologist. (VCA has trouble keeping good vets and the physician has got to be close to retirement by now.) I have hopes that I haven't really lost the ophthamologist; we'll see.
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