chutzpah or cluelessness?

[cellio]

An open letter to the Pittsburgh UJF:

When you called me a few weeks ago looking for money, I told you that: (1) I do not approve of telephone solicitations so put me on your do-not-call list, and (2) I would consider a written request along with all my other requests for charitable donations. I would have just told you to go away, but -- even though, like the United Way, you impose an overhead surcharge -- you do help some worthy local organizations that I don't already support directly. So I'm willing to consider a donation, but on my terms, not yours.

Sending me a letter thanking me for my pledge of $X was not the correct next move on your part.

Now that I think about it, you did the same thing last year. I called you and you apologized, saying it would not happen again. I eventually made a small donation. $X, in fact.

This year I'm not buying that explanation. If you had requested my help in an appropriate way I would have given, and probably more than $X. But you didn't ask; you presumed. Later this year you will send me a "bill" for a pledge I never made. Unless you convince me that you have taken corrective action, I won't be sending you anything this year other than this letter. And if you do convince me but your phone-spammers call next year, we're done forever.

You might decide that my donation is too small to be worth the effort of setting this right. That's fine too. If I don't hear from you, I'll assume that's what happened.

I've also posted this letter to my blog. If there's any followup, I'll share that with my readers too. I'm not unfair, just unimpressed.

Edit 2-12 21:30: Today I came home to a polite message on the answering machine from the campaign manager, along with email saying she would like to speak with me. It was too late to catch her today, but I will call tomorrow morning.

Edit 2-13 17:15: I spoke with the campaign manager today. She is very apologetic, said she would put me on the do-not-call list, and offered to just send me a letter once a year and otherwise not bother me, which is perfect. She also wants to meet me for coffee (or equivalent in my case), even after I pointed out that I'm not one of their big-time donors.

Comments

[chaos-wrangler.livejournal.com]

When I get a phone call asking for a donation I just repeat the same answer I grew up hearing my mother use - over and over, politely but firmly, until the caller gets the point that this is the only response that they will get*. My mother's line? "I don't do pledges over the phone. If you send my something in writing I'll look at it." Most of the time they don't bother asking for my address, and if they do send me something in the mail and I decide not to respond to it, my promise to look at it can be fulfilled by my spending just enough time & attention to determine which parts should be shredded and which should be recycled as is.

*Amusingly, this "repeat as necessary" tactic is the same one that I used with teenagers when I worked at a high school.

[cellio]

That is almost exactly the phrase I use. (I add "put me on your do-not-call list".)