good experience: Shadyside Honda

[cellio]

I have a mechanic I like but scheduling routine stuff like inspections with him is kind of tricky, so last week I called the Honda dealership in Shadyside and made an appointment for this morning (confirming that I would wait for the car and they could do it quickly enough that that would work, oh and that they have free Internet access).

I was ten minutes late getting there this morning; traffic was worse than I had expected going in that direction, plus finding the service entrance was challenging and involved a trip around the block in said traffic. Nonetheless, Greg took me right away and was still done before the time he'd predicted. He also took care of two outstanding recalls he'd noticed I had not responded to, and washed the car squeaky-clean. (Aside: why is "squeaky clean" a positive thing? I'm glad the squeak went away after a mile or so. (Between shoe and pedals, in case you're wondering -- nothing I should have been concerned about.)) Greg was exceedingly polite in all of my interactions with him, from the initial phone call onward. I will be asking for him by name in the future.

In addition, they had a range of drinks in their waiting area, not just coffee, and also pastries. There was a TV going, but it was possible to retreat to another room and not be bothered by it.

I felt well-treated by the folks at the dealership where I bought my Honda (Monroeville), and am glad to have another very positive data point.

Comments

[frrom.livejournal.com]

I've had nothing but great interactions with Shadyside Honda in the 4 or so times I have gone there.

[cellio]

Monroeville was good too, but that's somewhat impractical for me during service hours.

[alfiechat.livejournal.com]

Greg happens to be the guy who looks after my car when I bring it there. He's always pretty cool. I never wait, since I live right down the street, so I've never had the pastries experience. Glad you're happy with them. Did you know you can schedule service online now?

[cellio]

Thanks for the tip; I hadn't gone looking for that on their web site because I needed to ask how long an inspection takes, but I'll do that in the future. (In the past I've always just dropped it somewhere for the day.)

[alfiechat.livejournal.com]

And if you want to wait at my house, you can too.