customer-service misfire

[cellio]

This blog post ends with an email exchange between the author and Amazon customer support that made me laugh and sigh at the same time. (You can skip right to it without loss of context.) I think they need to tune the AI or involve humans a little more. (Granted that it's also challenging to effectively use irony, sarcasm, and humor when contacting anybody's customer-service department.)

Comments

[baron-steffan.livejournal.com]

or involve humans a little more

Oh, I think "Melody G." really exists, but her name is Malini Gopal and she's making 2500 rupees a week in a call center in Mumbai.

[dvarin.livejournal.com]

From what I recall of how Amazon works, it's also likely that that's a canned response written by the Chinese dev who has to maintain the customer mailing system.