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a UPS surprise
Dec. 15th, 2004 11:15 pmI was pleasantly surprised by UPS tonight.
This morning I found a notice on the door (from yesterday, but I didn't see it in the dark last night) for an attempted delivery that requires a signature. (No hints about the sender.) I wasn't expecting anything that requires a signature, but I was able to use their web site to redirect the package to work tomorrow. At least that's what's supposed to happen.
Tonight I got home at 6:50 to find two UPS notices. One was the second attempt on yesterday's; the other was new. (I really wasn't expecting two packages requiring signatures!) Knowing, from my earlier visit to the web site, that I had until 7:00 to redirect that package for tomorrow, I raced upstairs to the web browser.
They'd never heard of the tracking number.
So I picked up the phone, blew past the "you must use the web site to redirect packages" spiel, and sat on hold for a while. At 7:05 I got someone in India. (Yes, it was quite clearly an Indian accent; I'm not making snide comments about outsourcing here.) This person told me that I needed to call by 7:00 to change the delivery.
I said "does having been in your queue for 10 minutes after being rejected by your web site help my case any?" He was sympathetic but said his hands were tied. Then he said he'd at least look up the package for me, and I read him the tracking number. He couldn't find it either. He said this meant the driver had not yet updated the records from the delivery attempt, and I wouldn't be able to edit the record until that happened. (If that's true, that's pretty stupid software design. But I digress.)
So wait, I said. The reason I wasn't able to redirect the package via the web site is that the driver is being slow about updates? He agreed that this was unreasonable, and said he'd send a note to the local dispatch office and they would call me between 7:30 and 10:00 tomorrow morning. I gave him a cell number (and hoped I wouldn't miss the call during morning minyan) and thanked him for his help.
Half an hour later, someone from the local office called, took my work address, and promised to send the package there tomorrow. That was a surprise! Very friendly and professional, and twelve hours ahead of schedule.
I'm assuming that one of these packages is some software I ordered recently (though I didn't expect them to require a signature), but I have no clue what the other one is. I guess I'll find out tomorrow.
This morning I found a notice on the door (from yesterday, but I didn't see it in the dark last night) for an attempted delivery that requires a signature. (No hints about the sender.) I wasn't expecting anything that requires a signature, but I was able to use their web site to redirect the package to work tomorrow. At least that's what's supposed to happen.
Tonight I got home at 6:50 to find two UPS notices. One was the second attempt on yesterday's; the other was new. (I really wasn't expecting two packages requiring signatures!) Knowing, from my earlier visit to the web site, that I had until 7:00 to redirect that package for tomorrow, I raced upstairs to the web browser.
They'd never heard of the tracking number.
So I picked up the phone, blew past the "you must use the web site to redirect packages" spiel, and sat on hold for a while. At 7:05 I got someone in India. (Yes, it was quite clearly an Indian accent; I'm not making snide comments about outsourcing here.) This person told me that I needed to call by 7:00 to change the delivery.
I said "does having been in your queue for 10 minutes after being rejected by your web site help my case any?" He was sympathetic but said his hands were tied. Then he said he'd at least look up the package for me, and I read him the tracking number. He couldn't find it either. He said this meant the driver had not yet updated the records from the delivery attempt, and I wouldn't be able to edit the record until that happened. (If that's true, that's pretty stupid software design. But I digress.)
So wait, I said. The reason I wasn't able to redirect the package via the web site is that the driver is being slow about updates? He agreed that this was unreasonable, and said he'd send a note to the local dispatch office and they would call me between 7:30 and 10:00 tomorrow morning. I gave him a cell number (and hoped I wouldn't miss the call during morning minyan) and thanked him for his help.
Half an hour later, someone from the local office called, took my work address, and promised to send the package there tomorrow. That was a surprise! Very friendly and professional, and twelve hours ahead of schedule.
I'm assuming that one of these packages is some software I ordered recently (though I didn't expect them to require a signature), but I have no clue what the other one is. I guess I'll find out tomorrow.