Pennsic (part 1)

Pennsic went well this year. This entry is going to be long. It is also incomplete; there'll be more in future entries.

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customer non-service

There were some problems with the hotel I stayed at in Cincinnati last month, so a few weeks ago I sent off a letter to their management. There was a reply waiting for me when I got home from Pennsic, so they get points for responding promptly. However, I found the response underwhelming. I no longer see a reason not to share this with others.

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