policing the Internet

[cellio]

Yesterday Cloudflare, a service that increases reliability (and speed?) of web sites, shut down the Daily Stormer web site. Daily Stormer, if you haven't heard, is the site for the a hate group with broad impact in the US, most recently in the violence and murder in Charlottsville.

Their CEO's blog post announcing the termination isn't just a "they're evil and they're gone" announcement like you sometimes see. It's a thoughtful post that explains the dilemmas faced by the organizations that, by and large, make the Internet work, and what dangers this decision opens up.

Our team has been thorough and have had thoughtful discussions for years about what the right policy was on censoring. Like a lot of people, we’ve felt angry at these hateful people for a long time but we have followed the law and remained content neutral as a network. We could not remain neutral after these claims of secret support by Cloudflare.

Now, having made that decision, let me explain why it's so dangerous.

[...] Someone on our team asked after I announced we were going to terminate the Daily Stormer: "Is this the day the Internet dies?" He was half joking, but only half. He's no fan of the Daily Stormer or sites like it. But he does realize the risks of a company like Cloudflare getting into content policing.

I also found this tidbit interesting:

In fact, in the case of the Daily Stormer, the initial requests we received to terminate their service came from hackers who literally said: "Get out of the way so we can DDoS this site off the Internet."

After finding that post I found this post on Gizmodo that, among things, quotes from internal email he sent.

This was my decision. Our terms of service reserve the right for us to terminate users of our network at our sole discretion. My rationale for making this decision was simple: the people behind the Daily Stormer are assholes and I’d had enough.

Let me be clear: this was an arbitrary decision. It was different than what I’d talked talked with our senior team about yesterday. I woke up this morning in a bad mood and decided to kick them off the Internet. I called our legal team and told them what we were going to do. I called our Trust & Safety team and had them stop the service. It was a decision I could make because I’m the CEO of a major Internet infrastructure company. [...] No one should have that power.

I don't have a coherent opinion yet. On the one hand, policing content is a dangerous game and why I support net neutrality. On the other hand, private companies (and individuals) should be free to act (legally) in their own interests; companies have been refusing service to unacceptable customers on a case-by-case basis for years. On the third hand, there are differences between competitive markets and monopoly markets. (Within monopolies there are government-sponsored ones and we're-big-and-drove-everybody-out ones too.) Balancing all of that is hard.