I said this elsewhere and should have said it here too (will edit). I believe that all of the individuals involved have good intentions, are trying to do the right thing, and got in over their heads. Stack Exchange corporately seems unable to fix this, and I think that's at least in part because they are no longer a small, well-functioning company. I think there must be a fair bit of dysfunction in place structurally.
I mean, I'm *boggled* that, within a few days or a week at most, they couldn't get out a blog post saying "we messed up, we're sorry to the people we hurt, and we'll do our best to fix it (optional details here if they know them)". This is Damage Control 101. They do *technical* post-mortems (like after site outages), but they can't seem to do it for "soft" issues?
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Date: 2018-11-21 05:03 am (UTC)I mean, I'm *boggled* that, within a few days or a week at most, they couldn't get out a blog post saying "we messed up, we're sorry to the people we hurt, and we'll do our best to fix it (optional details here if they know them)". This is Damage Control 101. They do *technical* post-mortems (like after site outages), but they can't seem to do it for "soft" issues?