kitchen changes part 1

We replaced out beat-up laminate kitchen counters with quartz. When I mentioned plans to do this, someone said "pictures or it didn't happen", so...

( photos )

The result is very nice. The process of getting there started out ok but had some major aggravations in the middle, and I'm waiting to see how they resolve it before I file a review with the Better Business Bureau. The project was poorly managed, with key people not talking to each other at the right times and with some finger-pointing among the various folks involved, and it cost us extra money along with delays. Their ineptitude should not be our problem; this is why we hire a company and expect them to sort out the details. And I expected more transparency than we got; "they're on the way" seems to have really meant (multiple times) "we've sent them a text message that they might read eventually telling them to do your job next". Yeah, no.

Three of the five people who visited our house during installation (two installers and a plumber) did excellent jobs and went out of their way to clean up the mess caused by the first two installers and the inept managers.