cellio: (sleepy-cat)
2006-01-18 09:54 pm

random bits

Now there's an odd failure mode. Tonight I opened a book I bought recently (new) and found that it begins on page 41. Nothing was torn out; it appears to be a binding error. I guess I should have checked sooner (I bought it a couple months ago), but it's a torah commentary on Exodus, which we start this week, so I didn't need it before now. Fortunately, Amazon has an extended return period for books bought late in the year, so they'll exchange it and I don't even have to pay to ship it back. Yay.

Dani has decided to tackle the vast collection of Magic: The Gathering cards (most of which are his, but the older cards are mine). We haven't played in years; I would consider playing again in a simplified world, but they lost me when not only were there 6000 different cards, but they decided that many of the commons needed four different types of art. When I can't easily track what my opponent has in play, I lose interest. I understand that it's worse now; Dani says they are still publishing expansions and making money at it. After 12 or 13 years of this, I wonder how many cards there are now. (For comparison, the basic game, the one I played in the beta edition, had 300 cards. The first, and best, expansion set added, I think, about 75. Things went downhill from there.)

A few links:

These "new rules" might be incorrectly attributed (the reason they're on Snopes), but they sure are funny.

Advice from hindsight (from [livejournal.com profile] unspace).

This biscotti recipe sounds easy enough to try (from [livejournal.com profile] cookingengineer).

The origins of the great war of 2007 (link from [livejournal.com profile] rjlippincott).

Aieee. As [livejournal.com profile] tsjafo comments, I wouldn't trust the government with a pill that can alter memories. Granted, they're a long way from erasure, but I still don't trust that sort of technology in the hands of anyone with the power to compel -- in which category I would also place health providers, 'cause they're mostly owned by the insurance companies.

cellio: (sleepy-cat)
2005-11-17 03:40 pm
Entry tags:

how do they make money on this?

I maintain a wishlist at Amazon, not to publish a list of preferences but rather to maintain a buffer of interesting items. When there's something I want to buy that's under the $25 threshold for free shipping, I see if there's anything on my wishlist I want to add to the order.

Last night I went to place an order and was offered free two-day shipping for everything I order for four months. If I don't then cancel, they'll charge me $79/year. They promise to send me not one but two pieces of email reminding me of this (it's not the magazine-trial gimick where they rely on you not knowing how to or remembering to cancel in time), though I did take the precaution of adding a reminder to my calendar.

So now, with this temporary bonus (and its placement in November can't be an accident), I can buy single items under $25 when otherwise I would have had to buy more at once. It's in my best interest to order items singly, because if you order things together then one delayed item can hold back the entire shipment. And the faster shipping costs them money.

I wonder how they're making money from this. I guess the model is that more people will make those impulse single-item purchases (that they might have otherwise reconsidered in light of trying to find stuff to go with them). I, however, am not using it to buy anything I wouldn't have bought anyway, so their only benefit is timing. Is that worth the cost of the shipping? I don't know.

But hey, the copy of Joel Spolsky's Best Software Writing that I ordered 16 hours ago is now on its way to me. I'm not complaining. :-)
cellio: (sleepy-cat)
2005-08-01 08:01 pm
Entry tags:

random bits

I'll be reading torah at Friday-night services at the end of August. Nifty. (And Saturday morning too, but my congregation's main service is Friday night and we read then too.) Reading on Friday night has generally been limited to the rabbis.

Rob at UnSpace ([livejournal.com profile] unspace) wrote a good entry about blogs and plagarism today. I know that at some level "information wants to be free", and I've certainly snagged the occasional article from a free-but-registration-required site for my own archives or to share. And maybe I'm depriving the original site of hits, which I hadn't thought about much before. But more importantly to me, even if information wants to be free, it doesn't want to be incorrectly attributed. There's really no excuse for stealing a person's reputation by stealing his words -- especially on the web, where attribution and linking are so easy.

The installation of air conditioning for our second floor continues. Actually, the installation per se is done; we have cool air flowing. Yet to be done is some plaster work to make the holes go away, and a lot of clean-up. I'll be curious to see whether they put the bookcases they moved back in the right places (maintaining alphabetical order); the last contractor who needed to move them didn't get that right on the first try.

Today's mail brought another non-trivial trinket from a charity -- one I've already told to stop doing that. They lose points for two things this time: (1) sending me this stuff anyway (that's not why I sent them money -- and, in fact, it's been more than two years since I sent this one money precisely because of this sort of thing) and (2) sending me a personalized item with someone else's name on it. If the Goltz family is out there, act quickly to claim your piggy bank, 'cause it'll be going out with the trash in the next few days. (That's sad in a way -- if it didn't have a name on it, I might have been able to give it away.)

For those who follow Real Live Preacher ([livejournal.com profile] preachermanfeed): he moved his site and someone set up a new RSS feed at rlpreacher_blog. I don't know if they're going to eventually edit the original feed with the new link, but you might want to pick up the new one just in case. Edit: They merged the feeds, so you don't need to do anything.

cellio: (moon-shadow)
2005-06-30 11:05 pm
Entry tags:

fast service!

On Sunday I ordered a DVD set from Amazon UK, taking the cheap shipping. It shipped Monday and arrived today. I'm impressed!

(Third season of Blake's 7, which I happened to notice was released a week or two ago. I'm a little surprised that -- given that they have my email address and I bought the previous two seasons from them -- they didn't send me email saying "hey, spend more money with us".)
cellio: (tulips)
2005-04-27 09:31 pm

short takes

A geek perspective on the papal conclave (from [livejournal.com profile] dglenn).

MIT's time-traveller convention (from [livejournal.com profile] arib).

Remember those rebates I'm due from CompUSA and HP? I got a ding letter from HP, saying I didn't qualify because I didn't send it in in time. I called their 800 number and said "I disagree with that", the rep put me on hold for about ten minutes, and then the rep told me "ok, you should have your check in three weeks". Notably absent from this exchange is the part where the rep says "why do you disagree?" and I support my position. I suppose they could have spent those ten minutes pulling the original envelope from a file and looking at the postmark (um, no), or their database could be so slow and awkward that it took them that long to look up a previously-entered field. Or, maybe they simply roll over and comply in the face of any customer challenge. That might be cheaper than anything else. (Now if CompUSA would just cough up... I am so never doing this again!)

Why does just about every Trek series do at least one mirror-universe episode, and why are they almost always so embarrassing to watch? ("Mirror, Mirror" from the original series is the only exception that comes to mind.) Somebody must like these, right? I mean yeah, ok, it's a chance to do warped things to established characters without consequences, and with scantily-clad women, but for me (a straight woman who likes the baddies to at least not be stupid), that's not enough. Oh well. With luck they'll only waste one more episode of Enterprise on this. They had an opportunity to do good stuff with their few remaining episodes, after all.

Note to future self: kosher-for-Pesach yogurt is runnier than usual. I have no idea why. Next year we might skip that.

cellio: (beer)
2005-03-17 11:49 pm

short takes

Cats versus Roomba, from several people on my friends list. Very funny!

Seen at the entrance to an automated car-wash: "Do not enter car wash on foot". Um, yeah. I think I'd be happier living in a world where that's obvious.

I've been listening to Roundworm, a collection of Bob Kanefsky's filk parodies, in the car recently. (The linked page includes some MP3s; I particularly commend "Eternal Flame".) There's a lot of fun stuff on that album, and it's making me think upgrade thoughts about my Kanefsky cassettes. (Oh, drat -- it looks like this is his only CD so far. Oops.) He is particularly good at writing parodies that stand on their own but are even funnier if you know the songs he's parodying. A lot of parodies out there require knowledge of the original; his usually don't. Another nice touch is that he generally gets the original performers to sing the parodies on the recordings.

In January I sent in the rebate coupons for my new computer. Today I got email from HP telling me they'd received them and I should get my rebate in 2-4 weeks. Took long enough -- and I have yet to hear from CompUSA about the one they owe me. I begin to see how this works; not only do they make money from the people who forget to send the coupons in, but they make money on the float (as compared to just lowering the price in the first place).

The last beer buy included a side buy of Belgian lambics. Linedmann's has something new -- a "naked" lambic without any of the fruit additives they're known for. It's called Gueuze (no, I won't hazard a guess on pronunciation) and it's really good. My favorite fruit flavor is Peche (peach) and I didn't expect to like the plain version as much, but I do. For those of you who like beer that doesn't taste strongly of hops, and who can buy single bottles, check it out.

cellio: (Monica)
2005-02-14 10:04 pm

random bits

I should know better by now. Every now and then -- just infrequently enough for the pain to have worn off -- I get the idea that I can stop by the Giant Eagle on Murray on my way home from work to do the grocery shopping. This is, in principle, not out of the way, unlike the Giant Eagle I usually patronize. However, this only works if (1) the store actually has all the stuff I want and (2) the checkout lines aren't horrendous. When I had my third failure only one aisle past produce, I decided to cut my losses, pay for my vegetables, and go to the better store. (For the record: ginger root, fresh cranberries, and Listerine. I don't begrudge the cranberries, but the other two surprised me.)

Dani and I have decided to buck the Hallmark tradition and have a nicer-than-usual evening some other night in February. Besides, until Saturday he had a choir practice scheduled for tonight.

Actually, we also had a nicer-than-usual evening last night. [livejournal.com profile] ralphmelton and [livejournal.com profile] lorimelton got engaged at the end of the last Sunday dinner that fell on February 13; Ralph had slyly arranged for things to run late so that he could propose just after midnight in front of some of their friends. So they made an especially-nice dinner for friends last night to celebrate the anniversary. We had risotto with goat cheese and salmon, spinach salad with fruit, and two homemade desserts: chocolate truffles and a concoction of ladyfingers, raspberry mousse, whipped cream, and (I think) alcohol. It was all fabulous.

Yesterday afternoon we joined a crowd of people helping out an older friend of ours whose basement recently flooded. There was stuff to be thrown out, stuff to be cleaned up, and stuff that said friend had to look at so we'd know how much effort to put into saving it. That last was, of course, the bottleneck. There were a lot of papers that had gotten wet but were now dry, but that might have started to grow mold. A lot of those papers were records from her parents. Lesson learned: store papers of that sort neither in the basement nor in the attic. (I lost some papers once to an attic with a leaky roof.)

My synagogue is running a trope class, which started last Wednesday. (It runs for six weeks.) Some of the people in the class are good-naturedly grumpy about my taking the class because I'm a "ringer". I pointed out that there is plenty I don't know about trope and I expect to learn things in this class. That said, I haven't brought the book in from the car yet. :-) (After this week's class, probably.)

cellio: (avatar-face)
2005-01-12 11:37 pm
Entry tags:

surprising service

The passport folks bounced my application because they didn't like my vintage 1960s birth certificate (stamped and signed but not embossed). So I sent off for a fresh copy.

A few weeks after I mailed the application I got a postcard telling me that I should expect it to take six weeks. Five days later I received the birth certificate, which is now on its way to the passport folks for round two.

Granted, I did write the certificate number at the bottom of the application (I had the information, after all, so it couldn't hurt), but still, this is much better response than I would have expected out of any bureaucracy, let alone a large county in a large state. I'm impressed.
cellio: (crayons)
2004-12-21 10:24 pm

assorted bits

My friend Gail had her baby last night. The girl is healthy but premature by 10 weeks, so she gets to spend the next several weeks in the hospital while she finishes growing. I really hope everything works out ok; I know how much Gail wants to be a mother. So far, so good.

At work, today was largely a day of putting out fires. They weren't usually my fires, but often I seemed to be the only person who knows where we keep the fire hose. This must change. :-) (This will change, as some of the people involved are new hires who are responsible for learning this stuff. But knowledge transfer has not been orderly.)

Yesterday a repairman was supposed to come between 8:30 and noon. Dani and I agree that a phone call at 2:10 saying he'll be over soon, with no prior contact (and no ability to track him down), does not meet expectations. Now, to see if Sears agrees with our assessment that we're due expedited service if we reschedule through them... And to prevent Dani from salvaging anything useful from a morning spent at home, the meter reader who was supposed to come between 8 and noon didn't show either. Whee. (At least Dani is set up to work from home fairly easily. I'm not.)

cellio: (caffeine)
2004-12-19 10:09 pm

action-packed weekend

Shabbat was pleasant and fairly normal for me. Dani, on the other hand, worked all day and well into the night, as the start-up he's working for reinterpreted its Friday deadline as a Monday deadline. (They also reinterpreted their party Saturday night as a January party, rather than encouraging employees to bring laptops, including for their spouses, to the party. :-) ) So he worked in the morning, had Shabbat lunch with me, headed into the office... and returned sometime after 2AM.

Meanwhile, I headed out to [livejournal.com profile] ralphmelton and [livejournal.com profile] lorimelton's traditional holiday party last night, where much fun was had. I had thought they were going to go light on the baking, what with job stress and stuff, but they went into overdrive again. Anyone who went home from that party hungry did it to himself; there was a great variety of very tasty food. I spent time chatting with a bunch of past coworkers from Claritech, met some of Lori's coworkers, and saw some other folks I know. A few of the usual suspects weren't there this year, but there were other people who were new to me so it all worked out.

However, that was clearly too much fun and could not be permitted without a balancing force. Read more... )

cellio: (sleepy-cat)
2004-12-15 11:15 pm
Entry tags:

a UPS surprise

I was pleasantly surprised by UPS tonight.

This morning I found a notice on the door (from yesterday, but I didn't see it in the dark last night) for an attempted delivery that requires a signature. (No hints about the sender.) I wasn't expecting anything that requires a signature, but I was able to use their web site to redirect the package to work tomorrow. At least that's what's supposed to happen.

Tonight I got home at 6:50 to find two UPS notices. One was the second attempt on yesterday's; the other was new. (I really wasn't expecting two packages requiring signatures!) Knowing, from my earlier visit to the web site, that I had until 7:00 to redirect that package for tomorrow, I raced upstairs to the web browser.

They'd never heard of the tracking number.

So I picked up the phone, blew past the "you must use the web site to redirect packages" spiel, and sat on hold for a while. At 7:05 I got someone in India. (Yes, it was quite clearly an Indian accent; I'm not making snide comments about outsourcing here.) This person told me that I needed to call by 7:00 to change the delivery.

I said "does having been in your queue for 10 minutes after being rejected by your web site help my case any?" He was sympathetic but said his hands were tied. Then he said he'd at least look up the package for me, and I read him the tracking number. He couldn't find it either. He said this meant the driver had not yet updated the records from the delivery attempt, and I wouldn't be able to edit the record until that happened. (If that's true, that's pretty stupid software design. But I digress.)

So wait, I said. The reason I wasn't able to redirect the package via the web site is that the driver is being slow about updates? He agreed that this was unreasonable, and said he'd send a note to the local dispatch office and they would call me between 7:30 and 10:00 tomorrow morning. I gave him a cell number (and hoped I wouldn't miss the call during morning minyan) and thanked him for his help.

Half an hour later, someone from the local office called, took my work address, and promised to send the package there tomorrow. That was a surprise! Very friendly and professional, and twelve hours ahead of schedule.

I'm assuming that one of these packages is some software I ordered recently (though I didn't expect them to require a signature), but I have no clue what the other one is. I guess I'll find out tomorrow.
cellio: (avatar)
2004-11-17 06:54 pm

good customer support

We get our DSL service through Telerama. Allow me to sing their praises.

We've been seeing apparently-random short network outages just often enough to be annoying, and this is new behavior. The problem could be the DSL service, the modem, or a physical problem on the line, but how do you tell which?

So I wrote to Telerama's support folks to ask if they had any thoughs on this. In particular, had they received similar reports from anyone else? They had not, so they guessed that it probably wasn't them.

They then said "here, let me file a trouble ticket with Verizon on your behalf" and, when the results of that came back today, "sounds like your modem; would you like to borrow one from us to test with?".

I really didn't want to have to go out and buy a modem on the possibility that that was the source. Now we don't have to. Yay Telerama for helping us out with something that's not really their problem!
cellio: (avatar)
2004-11-14 11:21 pm

garage-door opener (and some short takes)

Our garage-door opener has been flaky for years and finally gave up the ghost this week. This morning I called Sears in search of a replacement. So I got out the phone book to look up their number.

They listed direct-dial numbers for a bazillion departments, none of which obviously said "garage-door openers go here" to me, and a general number. I called the latter. There was no "talk to a human" option, but there was an exciting automated system that was ready to serve me. Or something.

Read more... )

Short takes:

Real Live Preacher recommended the "Velveteen Rabbi" weblog, so I took a look. I found this post about the liberal/conservative divide in Judaism to be interesting. The weblog is syndicated on LJ as [livejournal.com profile] velveteenrabbi.

While I'm not comfortable with Bush's nominee for attorney general, my opinion of the guy just went up a notch. Some folks are mad at him because he didn't elevate his own opinions over the law. Gonzale s said in a 2001 interview: "The question is, what is the law, what is the precedent, what is binding in rendering your decision. Sometimes, interpreting a statute, you may have to uphold a statute that you may find personally offensive. But as a judge, that's your job." Wow, someone in a position of authority who gets it! Now, if I could just be more confident that his ears hear what his mouth is saying...

cellio: (crayons)
2004-09-10 06:55 pm

ah, a fan letter from my paper carrier

I can't make this stuff up. Really.

I've been trying for a long time to get the newspaper carrier to fling the paper onto the porch, rather than into the bushes, into the street (that's not even trying), into incipient or actual puddles, etc. Recently he's been mostly hitting the sidewalk or steps, but when it rains the paper still gets soggy, 'cause those little plastic bags can only do so much. And in the winter finding it under the snow can be a challenge.

Wednesday it rained and I called for a replacement paper, explaining (again) that a paper on the porch would have been non-soggy, and is what I requested. Thursday my paper came with an annotation:

image and catty comments behind the cut tag )

cellio: (demons-of-stupidity)
2004-09-07 01:13 pm
Entry tags:

car again

Them: (10:30, phone) Your car is ready.
Me: (11:15, in person): You were so wrong.

I shouldn't have been at the dealer more than ten minutes. It should have been: show up, get some paperwork, give them the key for the rental car, get my car, leave. Things were on track until we actually walked out to my car about ten minutes after I arrived.

It was covered with... something. Small specks, which I initially thought were something weird like tree pollen or dust. On closer inspection, though, those specks were (1) stuck to the car in a way that dust doesn't, and (2) evenly distributed. Very evenly distributed. Like, say, what you would get from a paint sprayer at some range.

Yes, that's right: the lot where they keep cars waiting for service is surrounded by a fence, which someone painted this weekend. Without moving the cars. Watching the light dawn on the face of the guy who thought he only had to clean my car was fascinating.

At first they tried to make this my problem -- we washed your car, they said, so this must have been on it when it came in. I firmly and politely explained that this was not the case, and that I would not accept this damage to my car. They took it back to clean it again and asked me to wait in the waiting room. (Later they told me about the painted fence.)

After ten minutes in the waiting room I concluded that people in the waiting room are too-easily forgotten, so I went up front to wait. I decided to stand in the shared entrance to the service area and showroom. I explained to the three people who asked (at various times) why I was there that I was waiting for the car that was supposed to have been ready an hour ago. I didn't go out of my way to be invasive, but I also didn't worry about being overheard.

The service guy told me they were working on the car now and it should be ready in a couple minutes. Five minutes later (no progress) I decided that this would be a fine time to have a conversation with their general manager, but I was thwarted. He failed to answer three different pages, and when I walked over to the sales department to ask for him they were also unable to locate him.

Meanwhile, they brought the car up and "just needed to dry it off". This turned into about 15 minutes of hand-scrubbing, becuase they still hadn't gotten all the paint off. (I wonder how dilligent they would have been had I not been standing there.) To their credit, they at one point had four guys there with cleaning solution and rags, and when another person came by and said "hey, why are there four of you doing that when we have work to do?" the one who seemed to be in charge said "the customer is waiting and I don't care if it takes five guys" -- at which point the objector made a hasty exit. Definite points for the guy in charge of the cleaning crew.

So around 12:10 I finally got my car -- paint-free this time -- and I was on my way. When I got in I found the AC at full blast and the gas tank (which only had 9 miles on it when the fuel pump died) was at 3/4. I don't know how much was fuel-pump lossage and how much was them running the AC recklessly, but they really ought to have filled the tank back up. I wasn't going to wait even longer to get them to do that, though; I'll just mention it in the letter of complaint I send.
cellio: (demons-of-stupidity)
2004-09-03 11:05 am
Entry tags:

and it gets better...

the best part is where they needlessly challenge my religion )

Thanks to everyone for the comments on my earlier entry. People Who Ought To Matter in VW are certainly going to get a letter from me when this is all over. My inclination to buy a VW in the future has been affected by this experience; I am also now a little more likely to trade this car -- for some other manufacturer's vehicle -- when the warranty runs out, rather than driving it into the ground as I did with my previous car.

cellio: (fist-of-death)
2004-09-02 11:36 pm
Entry tags:

irritation, thy name is Volkswagen

I bought this car, new, in March. It only has about 2000 miles on it.

dead )

sure, we'll be right there, with the deed to some prime Florida real estate )

HOW long?! )

So I get to deal with this bright and early tomorrow, on the Friday before a holiday weekend, when (I'm betting) they won't be able to actually fix the power train (or whatever has failed) the same day, so they'll have to give me a loaner until Tuesday. But I might have to do lots of extra running around if they still have no loaners, on a day already constrained somewhat by Shabbat.

Grumble. I can't shake the feeling that -- game or no -- I should have gotten much better service. Everyone I talked with was very friendly (as was I in dealing with them), but their ability to actually deliver was lacking.

By the way, AAA implements VW's roadside assistance, so no, there was no point in calling them for a tow. It's the same pool of drivers.

footnotes )

cellio: (sleepy-cat ((C) Debbie Ohi))
2004-07-25 10:42 pm

random bits from the weekend

I just got mail from Amazon.uk telling me that the third series of 24 is being released in a couple weeks. Now I know that sometimes a "series" in the UK doesn't equal a "season" in the US, and the third season just finished here, so that made me wonder if the UK edition is breaking up seasons the way they did for West Wing early on. Near as I can tell, no. The final episode aired in May and the DVD for the season is available in August. How strange! (I'm assuming that this is a US show, not an import here, as it is a very US-centric show, but Amazon.com has nothing to say about the third season on DVD so far.) Not that I'm buying yet anyway; I just find it curious.

(Noted in passing: fourth season of West Wing in September; second season of Blake's 7 allegedly in October.)

I sometimes wonder about the security implications of the quizzes and other memes that run around LJ. Consider: your passowrd is (I think) stored in a cookie. You follow a link while reading your friends page (so you're probably logged in) to some unvouched-for site where you give your user name as part of getting some bit of content to post in your journal. I don't know a lot about cookies, but isn't it fairly straightforward for a malicious meme-writer to harvest your password that way? I try to never fill those things out while logged in, personally. (Yes, I do sometimes fill them out, out of curiosity -- the ones that are likely to have interesting content, like the mind map and the friends-list-evaluation ones, not the "what kind of eggplant are you?" ones.)

The two instances of Giant Eagle that I shop at seem to have both stopped carrying my cats' favorite food (Tender Vittles). While googling to try to find out if the product had been discontinued (no one at the store seemed to know anything), I found a place where I can mail-order it by the case for about what I normally pay for it. Ok, that works. Gee, I wonder if I can mail-order the cat litter under similar circumstances, rather than shlepping it home from the store myself? I'll have to try that.

This afternoon I attended a bridal shower for a friend. I so do not know how to be a girly girl. :-) It was a fun time, but there was a lot more estrogen in the air than I'm used to.

cellio: (sleepy-cat ((C) Debbie Ohi))
2004-07-21 04:42 pm
Entry tags:

Best Buy knows how to treat customers

A couple years ago we bought a large TV from Circuit City and had it delivered (because it weighed 200 pounds and anyway, it wouldn't fit in either of our cars). They were very annoying to deal with: they wouldn't give a window smaller than four hours, would not make a phone call with 20 minutes' warning (forcing one of us to stay home and wait), and then they didn't show up when they were supposed to. And the store manager and national office never responded to letters of complaint.

So when we needed to buy a new refrigerator this week, I told Dani I wanted to go to Best Buy. They gave us a two-hour window and were willing to make a phone call with enough time for one of us to get home from work, so I accepted 12:30-2:30 today.

They called at 12:40 saying they'd be there in 20 minutes. I ran home. They showed up at 1:05 (which is just fine; they arrived two minutes after I finished dumping the remaining food onto the counter). They were efficient and friendly, navigated the narrow doorway into the kitchen without scraping anything, and were out of there about 20 minutes later. I dumped the food back in and returned to work. Elapsed time: 1:20.

Best Buy has earned my future business.